Your privacy is how we build trust
At tokek55, we handle your account details, payment history and personal data with the same care you'd expect from a brand built for Indonesia. This policy explains exactly...
What we collect and why
When you open an account with tokek55, we collect information needed to verify your identity, process deposits through DANA, OVO, GoPay and QRIS, and keep your account secure. This includes your name, email, phone number, date of birth and transaction history. We also track your lobby activity—which games you explore, tables you join, and how you move through the platform—so we can
personalise your experience and detect fraud. In supported Indonesian regions, we follow local data protection standards and never sell your information to third parties. Your payment details are encrypted and stored separately from your profile.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Privacy questions? We're here
Email Support
Send us any privacy concern and our team responds within 24 hours. We'll explain exactly how your data is used or address deletion requests.
Account Settings
Log in and visit Privacy Settings to review what we hold, request your data export, or adjust tracking preferences for marketing communications.
Live Chat
Available 24/7 in English for Indonesia. Ask about data retention, payment privacy or how we handle your QRIS, DANA, OVO and GoPay transactions in real time.
How we earn your confidence
Encryption Standard
All account logins, payment routes and personal data travel through TLS 1.3 encryption. Your QRIS, DANA, OVO and GoPay details never sit in plain text on our servers.
Third-Party Audit
Independent security auditors review our data handling quarterly. Results are shared with regional regulators to confirm we meet Indonesia compliance standards.
No Data Broker Ties
We don't sell, rent or lease your email, phone number or betting history. Your profile stays yours—tokek55's only use it to run your account and spot fraud.
Incident Response
If a breach ever occurs, we notify affected account holders within 24 hours and provide free credit monitoring. Your payment processors are informed immediately.
Retention Limits
Account data stays on file for three years after closure. Audit logs of deposits, withdrawals and table activity are kept for seven years per Indonesian financial regulations.
Child Safety
Our verification system blocks anyone under 18 from opening an account. We cross-check with national ID databases where available and remove underage profiles immediately.
Privacy across the tokek55 platform
Privacy features built into your lobby
Private Session Mode
Enable this in settings and tokek55 stops recording your table joins and slot exploration. Withdrawals and deposits remain logged for security and compliance.
Two-Factor Authentication
Protect your account with SMS or email verification on every login. Even if someone has your password, they can't access your QRIS, DANA, OVO or GoPay balances.
Data Export Tool
Download a complete copy of your personal data, transactions and account settings in CSV format. This includes every QRIS, DANA, OVO and GoPay transfer record.
Deletion Request
Ask us to permanently remove your account and associated data. We process requests within 30 days. Some transaction records stay for Indonesian accounting law compliance.
Privacy Dashboard
See at a glance what data we hold, when it was last accessed and which third-party services can see it. Adjust permissions or opt out of non-essential tracking.
Secure Messaging
Report privacy concerns directly to our compliance team via encrypted email. Messages are end-to-end protected and never forwarded outside tokek55.